CONTRACT & LETTER OF AGREEMENT
This contract precedes your purchase for which you have secured my professional help to prepare and plan a sleep solution for your child. It is my understanding that {{client.name}} will retain me as a Professional Sleep Consultant during the time agreed based on purchase and expiration.
DESCRIPTION OF SERVICES
CUSTOM SLEEP SERVICES
As a sleep consultant, my role includes:
Simply Sleep: The Survive & Thrive Newborn Guide ● Four (4) 30-minute calls or emails with Brittany to troubleshoot or discuss anything newborn related ● All calls/emails must be redeemed by the time the child is 12 weeks old
Sleep & Feed: The Survive & Thrive Newborn Guide PLUS all of Mary Scifres’ breastfeeding secrets ● Four (4) 30-minute calls or emails with Brittany to troubleshoot or discuss anything newborn related ● One (1) 45-minute Zoom call with Mary Scifres, our resident Lactation Consultant, to troubleshoot or discuss anything lactation related ● Two (2) additional calls or emails with Mary ● All calls/emails must be redeemed by the time the child is 12 weeks old
Sleep Now & Later: The Survive & Thrive Newborn Guide ● Four (4) 30-minute calls or emails with Brittany to troubleshoot or discuss anything newborn related ● Fifteen percent off the Classic, my most popular sleep guidance package, to redeem once your child reaches 10+ weeks2 ● Family questionnaire & sleep log ● 15-minute intake call ● Customized sleep plan ● One-hour training call ● Graduation guide ● Virtual tour of sleep environment ● 14 days of support via email1 ● Two (2) complimentary follow-up calls4 3 ● All calls/emails associated with Sleep Now & Later package must be redeemed by the time the child is 12 weeks old.
Express: Family questionnaire & sleep log ● Intake call ● Customized sleep plan ● One-hour training call ● Graduation guide ● Virtual tour of sleep environment ● Seven (7) days of daily support via email1 3 ● One (1) complimentary follow-up call4
Classic: Family questionnaire & sleep log ● Intake call ● Customized sleep plan ● One-hour training call ● Graduation guide ● Virtual tour of sleep environment ● 14 days of support via email1 ● One (1) complimentary follow-up call4 3
Premier: Family questionnaire & sleep log ● Intake call ● Customized sleep plan ● One-hour training call ● Virtual tour of sleep environment ● 14 days of support via email1 ● Two (2) mid-plan phone calls ● First night bedtime email support ● Graduation guide ● One (1) complimentary follow-up call4 3
The Snooze Button: One (1) 45-minute call to discuss or troubleshoot any sleep issues5 ● Exclusively for graduated clients
Additional week of email support: Exclusively for clients currently in plan 6
Additional child add-on: Exclusively for clients who have already purchased a Sibling & Multiples plan
Three Month Sleep Concierge: Weekly email support (one email/week) for 3 months, to troubleshoot or gut check anything on your mind, along with one (1) 30-minute phone support call ● Exclusively for graduated clients.
Six Month Sleep Concierge: Weekly email support (one email/week) for 6 months, to troubleshoot or gut check anything on your mind, along with two (2) 30-minute phone support calls ● Exclusively for graduated clients.
Twelve Month Sleep Concierge: Weekly email support (one email/week) for 12 months, to troubleshoot or gut check anything on your mind, along with four (4) 30-minute phone support calls ● Exclusively for graduated clients.
Sleep Mentorship Call: One (1) 45-minute call to discuss, troubleshoot and gain valuable feedback and insights to help your business grow ● Exclusively for certified sleep consultants, or those currently in a certification training program 5
1All days of support provided must be consecutive.
2Sleep Now & Later clients must redeem the Classic package within 60-days of your baby turning 12 weeks.
3Packages must be redeemed within 60 days of purchase.
4Must be redeemed within three months of completing your plan
5Must be redeemed within 10 days of purchase
6Must be purchased prior to the completion of your original plan. Additional week (7 days) of support will begin immediately following the final day of support from your original plan.
MUTUAL EXPECTATION OF SERVICES
As the consultant, I will provide sleep solutions to the best of my ability, taking into consideration all of my expertise, coupled with the information you provide me about your child, your lifestyle, your needs and your parenting style. I do not guarantee that babies and toddlers will not cry during the sleep guidance process – crying is how babies communicate and protest change. In return, I expect my clients to provide complete and accurate information about their child and their family situation, including any medical issues, and to provide timely follow-up and feedback in order for me to provide the best possible service.
REFUND POLICY
Given the nature of the work Brittany Sheehan Sleep Consulting provides, which is upfront, highly personal and unique to each client, no refunds are offered in any amount, for any reason outside of an Act Of God.
ACTS OF GOD
If an act of God, such as a fire, flood, earthquake, death or other natural calamity shall cause you to cancel my services; I will require payment only for the time actually spent sleep consulting.
SLEEP COURSES
Access to all Brittany Sheehan Sleep digital course resources are accessible in your account for six (6) months from the date of purchase as long as you use the resources in good faith. After that period of time, the course expires and will no longer be viewable in your account.
THE NEWBORN SLEEP & FEED FOUNDATION
Sleep Now & Later Course Bundle
The complete Newborn Sleep & Feed Foundation (0-9 weeks) ● The Complete Baby Sleep & Schedule Course ● 9 months unlimited course access.
The Course + Phone Support (0-9 weeks)
Eight modules with over 30 videos ● 60+ page course booklet ● Newborn schedules ● Safe sleep checklist ● Bonus content ● Six months unlimited course access ● One 30-minute phone consultation with Brittany.
The Course (0-9 weeks)
Eight modules with over 30 videos ● 60+ page course booklet ● Newborn schedules ● Safe sleep checklist ● Bonus content ● Six months unlimited course access.
Given the nature of the course, intending to be tips and helpful information to guide you through the first three months, as opposed to any specific targeted outcome, there are no refunds offered on any of the newborn course packages.
THE BABY SLEEP & SCHEDULE COURSE
The Course + Platinum Support (ages 10 weeks – 18 months)
Eight modules with over 30 videos ● 60+ page course booklet ● Schedule for each age ● Safe sleep checklist ● Sleep log to track your progress ● 14 days of audio encouragement ● Bonus content ● Six months unlimited course access ● Personalized intake form for Brittany’s review ● One 60-minute pre-course training with Brittany to review your child’s unique circumstances ● One 30-minute phone consultation with Brittany.
The Course + Phone Support (ages 10 weeks – 18 months)
Eight modules with over 30 videos ● 60+ page course booklet ● Schedule for each age ● Safe sleep checklist ● Sleep log to track your progress ● 14 days of audio encouragement ● Bonus content ● Six months unlimited course access ● One 30-minute phone consultation with Brittany.
The Course (ages 10 weeks – 18 months)
Eight modules with over 30 videos ● 60+ page course booklet ● Schedule for each age ● Safe sleep checklist ● Sleep log to track your progress ● 14 days of audio encouragement ● Bonus content ● Six months unlimited course access
THE TODDLER & BIG KID SLEEP ROAD MAP
The Course + Platinum Support (ages 2-7 years)
Eight modules with over 30 videos ● 60+ page course booklet ● Schedule for each age ● Sleep log to track your progress ● Transition guides for each stage of toddler life ● Bonus content ● Six months unlimited course access ● Personalized intake form for Brittany’s review ● One 60-minute pre-course training with Brittany to review your child’s unique circumstances ● One 30-minute phone consultation with Brittany.
The Course + Phone Support (ages 2-7 years)
Eight modules with over 30 videos ● 60+ page course booklet ● Schedule for each age ● Sleep log to track your progress ● Transition guides for each stage of toddler life ● Bonus content ● Six months unlimited course access ● One 30-minute phone consultation with Brittany.
The Course (ages 2-7 years)
Eight modules with over 30 videos ● 60+ page course booklet ● Schedule for each age ● Sleep log to track your progress ● Transition guides for each stage of toddler life ● Bonus content ● Six months unlimited course access.
Refunds
All of the resources in the videos and downloads of the Baby and Toddler courses are carefully created to give you the tools you need to make improvements to your baby’s sleep. If you feel that our course did not provide you with these tools to make any sleep improvements to the best of your ability, we will be happy to issue you a refund within 30 days of your purchase.
To request a refund, email our support team at [email protected] within 30 days of purchase, and let us know you’d like a refund. Be prepared to send receipt of your payment and additional documentation as follows, within 72 hours of reply from our customer service team after refund request has been submitted:
- All videos have been viewed in their entirety.
- 14-day sleep log completed and submitted.
- Course preparedness document completed and submitted.
- Explanation in writing of what was expected to be accomplished in the process and how expectations fell short.
In order to be eligible for a refund, the request must be sent within 30 days of purchase, from the email address of purchase. Requests sent via social media, to or from another email address, outside of the 30-day window, or without additional documentation sent as requested by our team within 72 hours will not be processed. After 30 days, all payments are non-refundable, and you are responsible for full payment for the program regardless if you complete the program. Phone consults are non-refundable, including any no-shows. If you purchase a phone consult and do not answer, you will need to book and pay for a new call if you’d like one.
Chargebacks
You agree to make every attempt to request a refund prior to attempting a chargeback or to dispute the charges with your financial institution. In the event of a chargeback attempt, you expressly agree to forfeit all course materials afforded to you in exchange for your original payment. We will present proof of your access and these terms to the financial institution investigating the dispute.
Purchasing & Using This Course In Good Faith
This course is intended for use in a single household within the 6 months of accessibility for a family with a child between 3-9 months who is struggling with sleep. Purchase in any of the following forms is expressly prohibited:
- Purchase of this course by a sleep professional of any kind, certified or otherwise, or a professional in an adjacent field who offers sleep expertise.
- Selling any part of this course or repurposing its contents to pass off as your own work.
- Sharing any part of this course, including but not limited to, passwords and login information and downloadable materials, with anyone outside of your child’s primary caregivers. Anyone found to be violating these terms will have access to all course materials immediately revoked, will forfeit the 30-day money-back guarantee, and is subject to legal action.
Email Support
Our complimentary email customer support is available to help you confirm if the course is right for your child and answer straightforward clarification questions about the course after purchase, such a login trouble or questions about expiration. This support is not intended for sleep troubleshooting or any personalized sleep support. For this purpose, we have phone consults with Brittany available for purchase for anyone who has purchased the course.
GIFTING
All sleep consulting services – including custom sleep services, courses and packages purchased as a gift are non-refundable.
EXPIRATION
Services must be redeemed within noted times above or will expire.
TERM/TERMINATION
This agreement will terminate automatically upon completion of the services required by this letter of agreement.
DISCLAIMER
Brittany Sheehan Sleep Consulting agrees to provide non-medical pediatric sleep coaching services that include providing support and education.
The services that Brittany Sheehan Sleep Consulting provides are not intended to replace or supplement medical advice. You agree that none of the advice that Brittany Sheehan Sleep Consulting provides shall be considered, or relied upon as medical advice. You should always seek the advice of your medical practitioner. Therefore, you should consult with your personal physician or other healthcare professional if you have any healthcare related questions, or before embarking on any new program or if you feel there is a medical issue that needs to be addressed. If a medical problem appears or persists, do not disregard or delay seeking medical advice from your personal physician or other qualified healthcare provider. Accordingly, Brittany Sheehan Sleep Consulting expressly disclaims any liability, loss, damage, or injury caused by information provided to the client.
I understand the services, coaching, programs and classes offered by Brittany Sheehan Sleep Consulting are voluntary. I acknowledge that injuries, accidents, or other complications associated with products or services may result from my participation. I will consult a physician if I am concerned about any of the risks to my or my child’s health or well-being that may result from my participation in services with Brittany Sheehan Sleep Consulting. I acknowledge that it is my responsibility to follow instructions for any service provided, or purchase I make and to seek help from Brittany Sheehan Sleep Consulting if I have any questions. I knowingly and voluntarily agree to waive and release Brittany Sheehan Sleep Consulting from any and all claims of liability or demands for compensation that I may acquire during my time working with Brittany Sheehan Sleep Consulting.
I/We have read this letter describing Brittany Sheehan Sleep Consulting services and limits to service, and agree that it reflects the discussion we had with her and our agreement to the terms of this letter.
CONFIDENTIALITY
The recipient agrees not to use any confidential information disclosed to it by Brittany Sheehan Sleep Consulting for its own use, or for any purpose other than to carry out discussions concerning, and the undertaking of the client/consultant relationship (hereinafter referred to as the Relationship). The recipient will not disclose any confidential information of Brittany Sheehan Sleep Consulting to parties outside the Relationship. The information shared is customized to the specific client based on a number of factors and may not be appropriate for other parties outside of the Relationship. The recipient agrees that it will take all reasonable measures to protect the secrecy of, and avoid disclosure or use of confidential information of Brittany Sheehan Sleep Consulting in order to prevent it from falling into the public domain or the possession of persons other than those persons authorized under this agreement to have any such information. Such measures shall include the highest degree of care that the receiving party utilizes to protect its own confidential information of a similar nature. The recipient agrees to notify the company in writing of any misuse or misappropriation of confidential information of the disclosing party, which may come to the receiving party’s attention.